Remote Support, Training & Consulting
Once you have decided we can help, we initiate a remote support session. We log in with you on your computer so we can see your screen and operate the mouse – just like being at your desk. There is no software installed, we don’t need any passwords, and once the session is complete we have no further access to your system.
Click here to learn how remote support works.
Using this technology you’ll find the easiest and most convenient way of getting assistance with Maximizer CRM – just like having a consultant visit – only quicker, easier and best of all, lower cost!
How Does It Work?
Using the latest in remote access software we provide remote consulting, we call you, log in securely to your computer, and work with you on your project. To schedule a remote support session you register your details on our registration page, and either complete a support request online or call our 24 hour support line on 1 300 553 689 and leave a support request.
If
you have a simple question or want to schedule a support session you
can also initiate a “Live Chat” session by clicking one of the “Live
Help” icon right of the screen. Live chat is easy to use and there is
never any obligation or cost (until you decide to proceed).
Click here to learn how live chat works.
Is It Secure?
We access your computer using 256-bit SSL encryption to ensure all communications are secure. Our help desk support software removes itself from your system ensuring we have no further access to your system. You do not need to divulge any passwords or usernames to us at any time. Our support sessions can also be recorded by our support monitoring system so we can audit any support session for quality and security.
Please feel free to call and discuss your requirements with one of our consultants.
Have a Certified Maximizer Business Partner work on your system today!
